Tyneside Handyman (“we”, “us”, “our”) explains in this policy how we collect and use personal information when you use our website, get an estimate, or book a service.
Last updated: 12 February 2026
1) Who we are
Data controller: Tyneside Handyman
Service area: North Tyneside (UK)
Contact email: legal@tynesidehandyman.co.uk
2) What information we collect
When you use our quote/booking tools or contact us, we may collect:
- Name
- Phone number
- Email address
- Job address / postcode
- Job details / notes (what you want doing and relevant information for the work)
- Photos you upload or send (for example via the website or messaging)
When you use our website, we may also collect basic technical information such as your IP address and device/browser information. This helps us keep the site secure and understand how it’s performing (see Cookies).
3) What we use your information for
We use your personal information to:
- Provide an instant estimate / quote range and respond to enquiries
- Arrange and manage bookings
- Confirm appointments, send updates, and communicate with you about the job
- Carry out the work at the property
- Invoice and keep accounting/tax records
- Handle complaints or disputes
- Prevent spam and fraud and keep the website secure
- Understand how people use the website and improve it (website analytics)
- Send service reminders, follow-ups and offers (marketing) where allowed
4) Lawful bases for using your information
We use your information under the following lawful bases:
- Contract (or steps to enter a contract): to provide estimates, arrange bookings, and deliver requested services
- Legal obligation: to keep records for tax/accounting
- Legitimate interests: to run and protect our business (for example communications about jobs, handling complaints, and preventing fraud/spam)
- Consent: for non-essential cookies (such as analytics) and for marketing where required
5) Instant estimate tools
Our website can produce an instant estimate using automated tools based on the information you provide (including job details and any photos you send). We always review enquiries and bookings as part of delivering the service. We do not make decisions that have legal or similarly significant effects solely by automated means.
6) Marketing messages (reminders, follow-ups, offers)
We may contact you with reminders, follow-ups and offers using the contact details you’ve provided and the channels you’ve used to contact us (for example email, SMS/text, WhatsApp, or social messaging).
You can opt out at any time by using any unsubscribe option provided, replying STOP where appropriate, or emailing legal@tynesidehandyman.co.uk.
7) Who we share your information with
We do not sell your personal information.
We may use service providers to help us operate and secure our website, run our quote/booking tools, provide analytics, and deliver communications. These providers process personal information only to provide services to us.
8) International transfers
Some providers used for analytics and messaging/social platforms may process data outside the UK. Where this happens, we use appropriate safeguards to protect your personal information.
9) How long we keep your information
We keep personal information only for as long as needed for the purposes set out in this policy, then delete or anonymise it.
As a general approach:
- Enquiries/estimates and messages are kept while the enquiry is active and for a reasonable period afterwards in case you follow up or there is a query or dispute.
- Job records (including photos you send for the job) are kept for as long as needed to evidence the work and handle any issues.
- Invoices and accounting/tax records are kept for the legally required period.
- Analytics data is kept for as long as it remains useful for understanding website performance, then deleted or anonymised.
10) Your rights
You have rights in relation to your personal information, including the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to our use of your information (including an absolute right to object to direct marketing)
- Request a copy of your information in a portable format in certain circumstances
To exercise any of these rights, email legal@tynesidehandyman.co.uk.
11) Complaints
If you have concerns about how we handle your information, please contact us at legal@tynesidehandyman.co.uk. You can also complain to the Information Commissioner’s Office (ICO).
12) Do you have to provide your information?
You don’t have to provide personal information. However, to get an instant estimate or book online, we need: name, phone number, email, postcode, and job details. If you don’t provide these, you won’t be able to use the online estimate/booking tools and you’ll need to contact us manually instead.
13) Cookies
We use cookies and similar technologies:
- Essential cookies to make the site work and help keep it secure
- Analytics cookies (such as Google Analytics) to understand website usage, only where you consent
- We may add marketing cookies in future, only where you consent
You can manage your choices using our cookie banner. For more information, see our Cookie Policy at /cookie-policy/.
14) Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.